Frequently Asked Questions

Who is John Moniker? Why John Moniker?? And how is John Moniker???

John Moniker is not a person but a pair of awkward artists/designers operating inside a trench coat. We picked the name John Moniker simply because at the start we weren't sure what kind of art we’re gonna do. So we rolled with a name that can mean anything! 

As for how is John Moniker, we’re doing fine and dandy, thanks for asking!

Where are you based?

We’re based in Singapore, where all our ideas, artwork, messy packaging and detail fiddling happens with a nice cup of iced kopi (coffee) chilling besides the computer.

Why is your art so varied? Can’t you guys pick a lane?

We… get interested by a lot of stuff. Packaging, Japan culture, anime, games, puns, tattoos, art; if people are into it, we wana dive into it too.

Do you draw everything yourselves?

Yeap, pretty much!

I want to see the items in person, where else can I find you?

We appear in art markets/events from time to time, follow us on Instagram for updates! Or you can visit our stockists to see if the item you want is available!

Will you restock sold-out items?

Some designs return in limited batches but others may be sold out for good. Honestly we’re not sure which is which sometimes. It probably involves having a plan. All we have for now is a pan. 🥘

How does the tee pre-order work?

We collate orders for our tees and produce them individually by the end of each month. They get delivered to you latest by the end of the next month! So for example,  if you order in mid May, you’ll get your tee latest by the end of June. 

I’m ordering from overseas; and I notice you guys don’t charge taxes. Why?

International orders are subject to import duties or taxes charged by your local customs office and unfortunately we don’t have the capability to arrange for remittance of international duties and taxes. So these may result in additional fees or delays when it enters customs.

Why don’t you guys ship to EU countries?

There’s an EU ruling that states that any commercial import needs to have a local contact. We want to be as above board as possible so we have to skip exporting to EU countries for now!

I still haven't received my order! My life is ruined and I hate you guys.

Local (Singapore) orders typically should be delivered within 3-4 days. International orders should be delivered within 12 workings days.

If you pre-ordered tees, we will wait till your tee is produced before sending everything out.

All said, maybe some unexpected happened like the postman being kidnapped by aliens while in the middle of their route. Check in with us to see if we can solve it!

Do you accept returns or exchanges?

Because we’re a small studio, we don’t usually accept returns unless the item arrives damaged. If something’s wrong, DM/email us and we can sort it out!

Are you guys open for commercial work?

Of course! Hit us at shopjohnmoniker@gmail.com and we can get the ball rolling!